Support runs 24/7 for every rented machine. If your coffee machine breaks down — including during peak hours — call the support line and a technician is dispatched or a replacement machine is delivered within 24 hours, so service resumes without a long gap. See the full emergency-support process or Support & SLA →
Source: Anima Volitiva operations experience serving HoReCa, offices and retail across Kyiv & Kyiv Oblast (2026).
Free B2B coffee assessment for your Kyiv or Kyiv-Oblast location — we answer everything, specifically.